Digital Identity Made Easy

Verify your identity anytime, anywhere with your government ID and selfie.

Introducing Document Verification Services

Document Verification Services by Verified.Me, is an online service that helps you verify your identity using your government-issued photo ID and facial biometrics to access online services from participating service providers.

It’s an innovative way to secure your digital life by combining advanced fraud management and next-generation facial biometric analysis.

Quick and Easy

All it takes to get quicker access to online services – no matter where you are – is a photo of your government-issued ID and selfie. We quickly analyze and verify your photo.

Simply follow the prompts from the participating service provider, take a photo of your ID with your smartphone plus a selfie for comparison, and you are done!

Privacy and Security

Real identity is important. Our market-leading technology uses one-time facial biometric analysis to check your selfie against your photo ID, to help participating online service providers verify that you have valid government-issued ID and that you are the genuine, live owner.

To keep you safe, we check down to the very last pixel. This is especially important during high-value and high-risk transactions involving sensitive personal information.

Our Document Verification Service was built with Privacy by Design principles and strong security protocols at the core, helping protect you from stolen IDs and impersonation in real-time.

We are helping you verify your identity anytime, anywhere.

With Document Verification Services, you can:

• Save your valuable time and limit in-person visits
• Access your information using what you already have: valid ID and your face
• Forget about manually entering government-issued ID information, and say goodbye to frustrating spelling mistakes
• Count on comprehensive verification checks to keep your personal information safe

Support

Have a question? Browse our Frequently Asked Questions or submit the form below for assistance.

1. What is Document Verification Services?

Document Verification Services, by Verified.Me, is an online service that helps you verify your identity using your government-issued photo ID and facial biometrics in order to access online services of your choice, including certain banking services. You can access services that would otherwise require an in-person visit by simply following the prompts from the participating service provider online or through their app and take a photo of your government-issued ID and a selfie with your smartphone.

It’s an innovative way to secure your digital life and help protect you from imposters by combining advanced fraud management and next-generation facial biometric analysis.

This service is a broader part of the Verified.Me digital identity verification network, and is offered by Verified Identity Solutions Inc.

2. What do I use Document Verification Services for?

Document Verification Services enables you to safely and securely use your government-issued photo ID documents online when services require identity verification. It’s an easy and secure way to help verify your identity with participating service providers, which saves you time and in-person visits.

3. Do I need to download an app?

No, you don’t need to download a Document Verification Services app. The participating service provider will prompt you to use Document Verification Services for your documents online or through their app, which you may need to download if you haven’t done so already.

4. What ID types are accepted?

Government-issued photo ID documents are accepted. At this time, Canadian driver’s licenses and passports are accepted.

5. What are the technical requirements to use the service?

You can use the service on any iOS (10+) smartphone. For Android users, you will need a 5+ phone with Chrome version 29+ installed.

6. Why do I need to provide photo ID?

Many online services, like online banking services, require you to prove your identity at the moment a transaction takes place. These high-assurance identity verification processes are required to prevent your personal information from being accessed by bad actors. Government-issued photo IDs are a trusted way of confirming our identities, but these IDs are easily faked.

Comparing your ID against a selfie online in real-time, using a combination of facial biometric analysis and advanced fraud management, keeps your identity safe and secure. We verify that you’re the genuine, live owner of the submitted ID, down to the last pixel.

7. How is my information protected?

Document Verification Services was built with Privacy by Design principles and revolves entirely around your security, helping protect you from stolen IDs and impersonation in real-time.

Our market-leading technology uses one-time facial biometric analysis to check your selfie against your photo ID, to help participating online service providers verify that you have valid government-issued ID and that you are the genuine, live owner.

8. Does it cost me anything?

Our Document Verification Service is free of charge. *Data rates may apply.

9. How does Document Verification Services work?

You can use your government-issued photo ID document and facial biometrics to help verify your identity via both your web browser or your smartphone. Simply follow the prompts from the participating service provider to get started.

10. Can I use Document Verification Services if I don’t use Verified.Me?

Yes. Document Verification Services operates as a separate service from Verified.Me.

11. What is the difference between Document Verification Services and Verified.Me?

Document Verification Services is an online service that helps you verify your identity using your government-issued photo ID and facial biometrics. Its purpose is fixed: use your ID and a selfie to complete tasks that require physical documents.

Verified.Me is a broader digital identity verification network operated by SecureKey Technologies Inc. This service provides identity sharing capabilities across a wide variety of network participants for an expanded list of activities.

Document Verification Services is associated with the Verified.Me digital identity service, but operates separately as an independent service. It is operated by Verified Identity Solutions Inc., a wholly owned subsidiary of SecureKey Technologies.

12. What is the minimum age required to verify my identity using my government-issued photo ID and facial biometrics?

16 is the minimum age required to verify your identity using your government-issued photo ID and facial biometrics.

13. How do I verify my identity with Verified.Me?

Are you looking to gain access to a service provider that has connected to the Verified.Me service and want to learn how to share your personal information in a few easy steps with our Verified.Me app or browser based version? Visit our support section for Verified.Me. The Verified.Me service is operated by SecureKey Technologies Inc.

14. How do I access government services using my bank credentials?

Looking for more information on how to quickly access participating government services using your online bank or other participating “Sign-In Partner” credentials? Visit our support section for Government Sign-In by Verified.Me here.

15. What is Government Sign-In by Verified.Me?

Government Sign-In by Verified.Me is associated with the Verified.Me digital identity service, but operates separately as an independent service. It is operated by SecureKey Technologies.

Have an issue?

We’re always improving our Verified.Me services and would love to hear your suggestions on how we can do better.
We won’t be able to respond to every piece of feedback individually, but we’re listening closely to your suggestions.

Give Product Feedback

Please use the form below to submit feedback about your experience, including as much relevant information as you can, and we’ll get back to you as soon as we can.

Report a Bug

We always want to hear how we can improve our services. Please use the form below to report any issues you may be having. Bug submissions will not receive a reply. Please visit our frequently asked questions for assistance.